Frequently asked questions about our embroidery, screen printing, and heat printing services.

Please feel free to contact us with your questions..

What is stitch count?

Stitch count is the number of movements and needle penetrations in an embroidery design.  It has been a practice for embroidery shops to base their pricing off of stitch count which is used to determine how long the embroidery machine will take to sew out the design.

Can I provide my own items?


We understand and appreciate that everyone has their own style, especially when it comes to home decor and linens.

Examples of the most common client-provided items include: towels, sheets, pillow shams, and apparel brands, such as, Under Armour.

Are there any minimums?

You are not required to have a minimum quantity,

Typically, the price per item decreases as the number of items in the order increases.

In regards to screen printing, there is a minimum cost that makes lower quantities costly, however, we have flexible options to help alleviate the need to order a specific amount of shirts.

How long does it take?

Typical turn around times are as follows (please contact us for current production schedule)

    • Digitizing (embroidery files) and Vector Art creation – 2 business days
    • Embroidery ~ 5-7 business days
    • Screen Printing ~ 7-10 business days
    • Heat Printing ~ 5-7 business days

Are there any setup fees?

We do not charge order setup fees.

There is a charge for us to create the files necessary to complete the job, such as, embroidery design and machine files and vector art files.

We give our clients ownership of the files created for their needs.

Learn more about these services: HERE – Logo Digitizing and Vector Art Services

How do you measure for hat sizes?

Measure the circumference around the head, above the eyebrow and at the widest part of the head. Divide that number by 3.14 for the appropriate hat size.

What are your weekend and holiday hours?

The workshop is closed on weekends, however. we do monitor our email regularly.

We observe the following holidays:

  • New Year’s Day – January 1
  • Memorial Day – last Monday in May
  • Independence Day – July 4
  • Labor Day – first Monday in September
  • Thanksgiving – Wednesday, Thursday, and Friday of the fourth week in November
  • Christmas Eve – December 24
  • Christmas Day – December 25
  • New Year’s Eve – December 31